FAQs

How does shipping and delivery work?

Once an order is placed, our team will collect your product and package, so please allow up to 72 hours for our team to pick and pack your order.

Your product will be sent via a national courier to your house (generally Royal Mail), and then it should arrive within **2-8 business days.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow it.

How much do I pay for shipping?

If you’re located in UK, not a cent!

Do you have a returns policy?

We offer free returns for 30 days from date of delivery/receiving of order.

However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:

1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

3. Item(s) must be in the original packaging, which must be in original condition.

This includes attached branded bags, boxes and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

Do I have to pay for returns?

We’ve got you covered here too. All returns (for both refunds and exchanges) within UK will be covered with a free return shipping label that we are happy to organise for you, which means no expenses at the post office! Just contact our team and they will be able to help you along the way.

How secure is your payment?

Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

What payment types do you offer?

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer GooglePay and ApplePay too!